{"id":1618,"date":"2019-07-02T11:03:27","date_gmt":"2019-07-02T09:03:27","guid":{"rendered":"https:\/\/www.augustasrisk.com\/claims-handling\/"},"modified":"2025-03-12T13:21:44","modified_gmt":"2025-03-12T12:21:44","slug":"claims-handling","status":"publish","type":"page","link":"https:\/\/www.augustasrisk.com\/en\/claims-handling\/","title":{"rendered":"Claims Handling"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column css=”.vc_custom_1561970283886{margin-bottom: -30px !important;}”][vc_single_image image=”2587″ img_size=”full” qode_css_animation=””][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1561970429208{margin-bottom: 40px !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1561971418842{margin-bottom: 40px !important;padding-right: 40px !important;}”][vc_column_text css=””]Every company<\/strong> is exposed to a multitude of events that can jeopardize financial results and the achievement of strategic objectives. It is essential to effectively manage the potential occurrence of harmful events<\/strong> (losses or claims) through specific consultancy within a broader approach of corporate risk management.<\/span><\/p>\n

We assist companies in all phases<\/strong> of claim document preparation, evaluation, and settlement. To limit the negative consequences of a claim and minimize the risk of business interruption, it is necessary to accurately reconstruct the dynamics of the event, assess the insurance coverage involved<\/strong>, estimate the economic effects of the claim, and organize timely interventions to limit<\/strong> and restore<\/strong> damage<\/strong>, necessary for a prompt resumption of activities.<\/span><\/p>\n

The company finds itself not only having to face the crisis situation that has arisen but also having to negotiate with insurance company representatives and a series of obligations aimed at complying with contractual commitments made with the insurer to obtain adequate compensation<\/strong>. To ensure the correct compensation for damages<\/strong>, the company must have in-depth knowledge of technical and legal topics, familiarity with policy criteria, and understanding of appropriate procedures to follow and precautions to take.<\/span><\/p>\n

Specialized consultancy<\/strong> helps transform<\/strong> a negative event like a claim into an opportunity<\/strong> for growth and improvement of the affected entity. The arising of a claim represents a real test of the measures implemented to protect corporate assets and property.<\/span><\/p>\n

The expert assistance of a consultant helps manage the necessary procedures<\/strong> to obtain adequate compensation for damages suffered, ensuring an interdisciplinary approach attentive to take adequate precautions and to follow all the appropriate procedures.<\/span><\/p>\n

Services offered:<\/h2>\n

[\/vc_column_text][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” anchor=”uno”][vc_column_inner][vc_empty_space][vc_column_text css=””]<\/p>\n

Claims for Damage Recovery<\/h3>\n

According to the provisions established by Italian law, there are cases in which the Direct Compensation Convention does not apply:<\/span><\/p>\n

    \n
  • Claims not occurring in Italy<\/li>\n
  • Claims involving agricultural machinery, vehicles without license plates (operational machinery), mopeds<\/li>\n
  • Vehicles not registered in Italy<\/li>\n
  • Claims without material collision between the two vehicles, or in the case of third party responsibility<\/li>\n
  • Claims caused by vehicles insured by companies that haven\u2019t adhered to the Direct Compensation Convention<\/li>\n<\/ul>\n

    In all these cases, our Claims Handling Department will start the procedures to recover damage suffered by our Clients through the analysis of documentation, formal notice procedures, and negotiations with experts and claims adjusters to ensure the Client receives proper compensation during the case resolution process.<\/p>\n

    Excluding claims occurring abroad, this service is entirely free, as Augustas’s activity is compensated by the insurers of the parties who caused the damage.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” anchor=”due”][vc_column_inner][vc_empty_space][vc_column_text css=””]<\/p>\n

    Loss Adjusting<\/h3>\n

    This service offers specialized consultancy to resolve claims involving properties with or without an impact on business. A speedy resolution can be reached for claims through the appointment of experts to represent both the insured and the insurer.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” anchor=”tre”][vc_column_inner][vc_empty_space][vc_column_text css=””]<\/p>\n

    Pre-Claim Consultations<\/h3>\n

    Legal support and assistance in the preliminary phase of claim management; Request for statements from Authorities involved in the event of a claim; Support in evaluating the assumption of responsibility or co-responsibility.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” anchor=”quattro”][vc_column_inner][vc_empty_space][vc_column_text css=””]<\/p>\n

    Claims management with Self-Insured Retention (SIR) deductibles<\/h3>\n

    The service consists of managing passive civil liability claims (Compulsory Third Party, Professional Civil Liability) under the deductible. It is highly customizable based on the needs of the company or public entity.<\/p>\n

    The SIR clause allows significant savings on the client\u2019s premiums by eliminating all low-value and high-frequency claims, the management of which no longer burdens the Company.
    \n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” anchor=”cinque”][vc_column_inner][vc_empty_space][vc_column_text css=””]<\/p>\n

    Outsourced Claims Handling<\/h3>\n

    With this service, Augustas operates as if it were an employee of the Client company, adapting to existing claims handling procedures, implementing them, improving them, or redefining the entire management process from scratch, in line with the objectives to be pursued.<\/p>\n

    The service is dedicated to both companies that do not have an internal claims office, and to those that are equipped with one but intend to optimize the time of office resources and\/or allocate them to other activities.<\/p>\n

    Our team consists of professionals with backgrounds from both the insurance sector and the claims and legal offices of companies.<\/p>\n

    The service also includes recovery activities for parties responsible for damage in the transport sector.
    \n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ css=”.vc_custom_1562138982414{background-image: url(http:\/\/www.augustasrisk.com\/wp-content\/uploads\/2019\/07\/sfondo-menu-servicing.png?id=1367) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_widget_sidebar sidebar_id=”menu-claims-handling”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column css=”.vc_custom_1561970283886{margin-bottom: -30px !important;}”][vc_single_image image=”2587″ img_size=”full” qode_css_animation=””][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1561970429208{margin-bottom: 40px !important;}”][vc_column width=”2\/3″ css=”.vc_custom_1561971418842{margin-bottom: 40px !important;padding-right: 40px !important;}”][vc_column_text css=””]Every company is exposed to a multitude of events that can jeopardize financial results and the achievement of strategic objectives. It is essential to effectively manage the potential occurrence of harmful events (losses or claims) through specific consultancy within a broader approach of corporate risk management. We assist…<\/p>\n","protected":false},"author":2,"featured_media":2348,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1618","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nClaims Handling - Augustas Risk Services<\/title>\n<meta name=\"description\" content=\"Claims Handling: una consulenza specializzata aiuta a trasformare un evento negativo come un sinistro in un\u2019opportunit\u00e0 di sviluppo e miglioramento\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.augustasrisk.com\/en\/claims-handling\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims Handling - Augustas Risk Services\" \/>\n<meta property=\"og:description\" content=\"Claims Handling: una consulenza specializzata aiuta a trasformare un evento negativo come un sinistro in un\u2019opportunit\u00e0 di sviluppo e miglioramento\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.augustasrisk.com\/en\/claims-handling\/\" \/>\n<meta property=\"og:site_name\" content=\"Augustas Risk Services\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-12T12:21:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.augustasrisk.com\/wp-content\/uploads\/2020\/12\/Augustas-Risk-Service-assicurazione-rischi.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@AugustasRisk\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.augustasrisk.com\\\/en\\\/claims-handling\\\/\",\"url\":\"https:\\\/\\\/www.augustasrisk.com\\\/en\\\/claims-handling\\\/\",\"name\":\"Claims Handling - 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